Terms and Conditions

We aim to keep our terms and conditions as simple and straightforward as possible. We hope you also find them easy to understand. If you have any questions please don't hesitate to contact us. Please note that these do not affect your statutory rights as a consumer.

PAYMENT

All prices are in £ sterling and are inclusive of VAT at the current rate. Payment can be made by any major credit/debit card. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

DELIVERY

At Owen Sports we offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy, and we'll take care of everything, making sure your items are carefully packaged and arrive quickly.

  • Standard delivery excludes Scottish Highlands/Islands and Northern Island.

For these destinations please contact us for a quote. All parcels we send are insured at no extra cost. Please note we do not send goods outside of the UK OR to Eire, Channel Isles or BFPO addresses. Goods will only be delivered to the address matching the cardholder's delivery address details, and must be signed for on delivery as evidence of receipt. Please allow up to 10 working days for delivery, although in most cases you will receive delivery within 48 hours of receipt of your order. If you believe your delivery is seriously overdue, please contact us. We carry £ thousands worth of stock across our range and although we can't guarantee availability all of the time (manufacturer shortages), we strive to achieve consistency in supply. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control i.e. acts of God, rioting, floods, fire etc. as a guide. In the unlikely event that our product appears lost or is damaged in transit please contact us immediately.

RETURNS PROCEDURE

For all returns, you should contact us first to arrange. In general, proof of posting should be obtained and produced as evidence of dispatch inthe event of goods being lost in transit. Returns to be made within 7 days to be entitled to a full refund.

REFUNDS

All applicable refunds of returns costs - will be processed within 30 days from the date of product return. Refunds will not be issued until we have received the product in its original or delivered state unopened (with any seals and shrink wrap intact). Please note, we will only accept the return of opened items if they are faulty (see 'damaged, incorrect or faulty goods').

DAMAGED. INCORRECT OR FAULTY GOODS

You the customer are solely responsible for inspecting the product upon delivery. In the unlikely event your order is received damaged, or is faulty or incorrect, please notify us within 24 hours of receipt and return it immediately. If your purchase develops a fault within 7 working days of receipt you may also return it to us. Please retain the original packaging for returning your order. Enclose a copy of your Owen Sports invoice (which is sent to you with the products) and details of the problem. We will arrange to repair or replace your order, as long as the product has been used as intended and does not, on examination, display any signs of misuse. If faulty, please enclose a letter stating the fault(s) and return the item to us. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights.Should you need to return the product due to an error on our part, we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.

PRINTING AND PRICING ERRORS

In the event a product is listed at a wrong price either due to human error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed. If payment has been charged for the purchase and your order is cancelled we will immediately issue a full refund. We reserve the right to alter prices and specifications at any time without prior notification, so please check before placing your order.

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